Dr Willie Golden


[email protected]

Room 350, Department of Accountancy and Finance, J. E. Cairnes Graduate School of Business and Public Policy, NUI Galway

+ 353 (0) 91 493139

Dr. William Golden is the Director of the Centre for Innovation and Structural Change and a senior lecturer in Information Systems in the J.E. Cairnes Graduate School of Business & Public Policy at the National University of Ireland, Galway. He completed his doctorate on B2B Electronic Commerce at the University of Warwick, England. Dr. Golden has presented over 45 papers at both national and international conferences. He has co-authored a book, contributed 10 chapters to other texts and published 17 journal papers in the areas of Electronic Commerce and Information Systems in among others, Omega, The International Journal of Management Science, International Journal of Electronic Commerce, Journal of End User Computing and Journal of Decision Systems.

Research projects:

OECD_MONIT: "Integrating Horizontal Innovation Policy" (Participant) Details>>

PRTLI_INTERORG: "The Role of Inter-organisational Sytems in Collaborative Networks" (Participant) Details>>

Publications, presentations etc.:

Journal articles:

Acton, T. and Golden, W. "Measuring Usability in User Interfaces: A Case of Divergent Metrics." Interfaces, 2003, 55(Summer), pp. 10-11.

Acton, T. and Golden, W. "Training the Knowledge Worker: A Descriptive Study of Training Practices in Irish Software Companies." European Journal of Industrial Training, 2003, 27(2/3/4), pp. 137-46.

Acton, T. and Golden, W. "Transparent Interfaces on Small Screen Devices: Usable or Not?" Journal of Doing Business Across Borders, 2002, 1(2), pp. 113-27.

Acton, T., Golden, W., & Van der Heijden, H.,'Effects of see-through interfaces on user acceptance of small screen information systems'13th European Conference on Information Systems,Regensburg, Germany, May 2005, pp 1-11

Cuningham, J. and Golden, W., (2004)"Web Reservations International Irish Cases in Entrepreneurship" T. Cooney. Dublin, Blackhall Publishing: 85-96

Golden, W. and Hughes, M. "On-Line Retailing What Drives Success? Evidence from Ireland." Journal of End User Computing, 2003, 15(3), pp. 32-44.

Golden, W. and Powell, P., (2004). "Inter-organisational information systems as enablers of organizational flexibility" Technology Analysis & Strategic Management 16 (3): 299-325

Golden, W.; Hughes, M. and Gallagher, P. "On-Line Retailing: An Investigation into the Success Factors," K. Viborg Andersen, S. Elliot, P. Swatman, E. Trauth and N. Bjorn-Andersen, Seeking Success in E-Business a Multidisciplinary Approach. Dordrecht, The Netherlands: Kluwer Academic Publishers, 2003, 421-36.

Golden, W.; Hughes, M. and Gallagher, P. "On-Line Retailing: What Drive Success? Evidence from Ireland.," Advanced Topics in End User Computing. Idea Publishing Group, 36-51.

Golden, W.; Hughes, M. and Scott, M. "Implementing E-Government in Ireland: A Roadmap for Success." Journal of Electronic Commerce in Organisations, 2003, 1(4), pp. 17-33.

Golden, William, Martin Hughes, and Patricia Gallagher. 2002. "On-Line Retailing: An Investigation into the Success Factors." IFIP WG8.4 E-Business: Multidiciplinary Research & Practice: 395-411: Copenhagen, Denmark.

Golden. W.; Hughes, M. and Ruane, Lucy. "Traits of Successfully E-Enabled Irish Smes," N. Al-Qirim, Electronic Commerce in Small to Medium Sized Enterprises: Frameworks, Issues, and Implications. Hershey, PA: Idea Group Inc, 2003, 165-80.

Hughes, M. and Golden, W. "Knowing How Intranets Enable Knowledge Work: An Exploratory Study in Public Health Care. In Creating Knowledge Based Health Care Organisations." pp. 222-34.

Hughes, M., & Golden, W., (2004) "Achieving business process change in the public sector: revolution or evolution". Electronic Government 1(2): 152-165

Hughes, M., Scott, M., & Golden, W., 'The Role of Business Process Redesign in creating E-Government in Ireland' Vol 11 no. 16, Business Process Management Journal, May 2005

Hughes, M.; Golden, W. and Powell, Philip. "Inter-Organisational Ict Systems: The Way to Innovative Practice for Smes." Journal of Small Business and Enterprise Development, 2003, 10(3), pp. 277-86.

Hughes, Martin and William Golden. "Inter-Organisational ICT Systems: The Way to Innovative Practice for SMEs?" Business Innovation in the Knowledge Economy: 58-71: IBM, Coventry, UK. 2002

Scott, M.; Golden, W. and Hughes, M. "Cyber Retailing: Lessons Learnt from Irelands Top 25 Retailers." Irish Marketing Review, 2003, 16(1), pp. 15-24.

Book chapters:

Golden, W., Hughes, M. et al. (2004) Node to Network: Partnerships in the Second-hand Book Trade Smart Business Networks. P. Vervest, E. Van Heck, K. Preiss and L.-F. Pau. Berlin, Springer: 185-195

Golden, W., Hughes, M., & Gallagher, P., On-Line Retailing: What Drives Success? Evidence from Ireland. In Advanced Topics in End User Computing, Volume III, Idea Publishing Group., pp 36-51

Golden, W., Hughes, M., & Scott, M., 'E-Government Evolution in Ireland: A Framework for Successful Implementation' Advanced Topics in Electronic Commerce (Book Chapter), May 2005

Golden, W., Hughes, M., Gallagher, P., (2003), "On line Retailing: An Investigation into the Success Factors", Viborg Andersen, Kim, Elliot Steve, Swatman, P., Trauth, Eileen, Bjorn-Andersen, Neils (eds) Seeking Success in E-Business A Multidisciplinary Approach, Dordrecht, Netherlands, Kluwer Academic Publishers, 421-436

Hughes, M., & Golden, W., Knowing how Intranets enable knowledge Work: An Exploratory Study in Public Health Care. In Creating Knowledge Based Health Care Organisations (Wickramasinghe, N. et al. Eds.)., pp 222-234

Ramirez, P., Scott, M., & Golden, W., 'Innovation and the Information Society: Policy Coherence and Governance in Ireland' OECD book chapter in: MONIT vol 2 Co-ordination of Innovation Policies, Lessons from Case Studies, April 2005

CISC Working papers:

Golden, W., Higgins, E., Lee, S. H., 'National Innovation Systems and Entrepreneurship' CISC Working Paper No. 8. Details >>

Murray, Scott., Golden, W., Hughes, M., 'The Implementation of Citizen-Centred E-Government: A Stakeholder Viewpoint' CISC Working Paper No. 10 Details >>

Reports, monographs, working papers etc:

Ramirez, P., Scott, M., & Golden, W., Innovation and the Information Society: A study of Policy Coherence and Governance in Ireland Report submitted to the OECD MONIT network

Conference papers/presentations:

Acton, T. and Golden, W. "Active Screen Space Maximisation on Small Devices," T. Acton and P. Swatman, 8th Collaborative Electronic Commerce Technology and Research Conference (CollECTeR). Galway, Ireland, 2003, 132-43.

Acton, T. and Golden, W. "An Investigation into the Use of a Transparent User Interface for 3rd Generation Mobile Phones," 7th Collaborative Electronic Commerce Technology and Research Conference (CollECTer). Toulouse, 2002.

Acton, T. and Golden, W. "Measuring User Interface Usability: How Different Metrics Differ," 6th HCI Educators Workshop: Effective Teaching and Training in HCI:. Napier University, Edinburgh, Scotland, 2003.

Acton, T. and Golden, W. "Training: The Way to Retain Valuable IT Employees?," Informing Science and Information Technology Education Conference. University College Cork, 2002, 1-12.

Acton, T.; Golden, W. and Scott, M. "Training the Knowledge Worker: A Descriptive Study of Training Practices in Irish Software Companies," 5th Irish Academy of Management Conference. Waterford Institute of Technology, 2002, 172-73.

Brown, J.; Golden, W. and McNulty, R. "The Omnipresence of Virtual Teams," Irish Academy of Management. 2003.

Conboy, K., Fitzgerald, B., & Golden, W., 'Agility in is development: a three-tiered framework' IFIP 8.6 Conference, Atlanta, Georgia, May 2005, pp 1-14

Golden, W., Small E-big countries Bled International Electronic Commerce conference Presentation & subsequent Panel Discussion International

Golden, W.; Higgins, E.; Hughes, M. and Flynn, S. "The Internet, a Creator of Electronic Markets for Airline Tickets?," CoLLECTeR Conference. National University of Ireland, Galway, 2003.

Golden, W.; Higgins, E.; Hughes, M. and Flynn, S. "Airline Websites: Moving from Electronic Markets to Sole Suppliers," Annual Conference of the Irish Academy of Management Conference. Smurfit Business School, Dublin, 2003.

Golden, W.; Hughes, M. and Gallagher, P. "On-Line Retailing: An Investigation into the Success Factors," IFIP WG8.4 E-Business: Multidiciplinary Research & Practice. Copenhagen, Denmark, 2002, 395-411.

Golden, W.; Hughes, M. and Lawlor, J. "Ict: A Source of Productivity for Small Business?," 5th Irish Academy of Management Conference. Waterford, Ireland, 2002, 72-73.

Golden, W.; Hughes, M. and Ruane, L. "Successfully E-Enabled Sme's - What Have They Got in Common?," 15th Bled Electronic Commerce Conference: eReality: Constructing the eEconomy. Bled, Slovenia, 2002, 552-66.

Golden, W.; Hughes, M.; Scott, M. and Conway, F. "Satellite Ireland: An Investigation of the Outcomes from a Government Sponsored Broadband Trial," R. Wigand, Y.-H. Tan, J. Gricar, A. Pucihar and T. Lunar, 16th Bled eCommerce Conference. Bled, Slovenia, 2003, 383-92.

Hughes, M. and Golden, W. "Clicks and Bricks - Reaching the Irish Diaspora," 5th Irish Academy of Management Conference. Waterford, Ireland, 2002, 35-36.

Hughes, M., Golden, W., and Scott, M., "The Role of Process Evolution in Achieving Citizen Centred e-Government" The 8th Americas Conference on Information Systems, Tampa, FL., USA, 4th - 6th August 2003

Hughes, M., Powell, P., Panteli, N., & Golden, W., Risk mitigation and risk absorption in IOS: A proposed investigative study. In the 12th European Conference on Information Systems, Turku, Finland, pp 365-373

Hughes, M.; Golden, W. and Scott, M. "Connecting the Citizen: The Case of the Irish Governments Online Service Provision," 2nd European Conference on Electronic Government. Oxford, UK, 2002, 201-15.

Hughes, M.; Golden, W. and Scott, M. "E-Tailing in Ireland: A Review of Ireland's Top 25 Retailers," 5th Irish Academy of Management Conference. Waterford, Ireland, 2002, 50-51.

Scott, M., Golden, W., et al. A Click and Bricks Strategy for E-Government 17th Bled eCommerce Conference, Bled, Slovenia 2004

Scott, M., Golden, W., et al. Implementation Strategies for E-Government: A Stakeholder Analysis Approach 12th European Conference on Information Systems, Turku, Finland 2004